Contact us

Questions about an order, a product or a refund? Send us a message using the form below, or email us directly. A real person reads every message and replies within one business day.

Email: support@shoproavo.com
Phone: [ADD PHONE NUMBER]

We answer messages Monday to Friday, excluding US federal holidays. Messages sent on weekends or holidays are answered on the next business day.

To help us reply faster

Please include:

  • Your order number (it starts with # and is in your order confirmation email).
  • The email address you used to place the order.
  • A short description of the problem.
  • A photo, if an item arrived damaged, faulty or not as described.

You might not need to write in

Here are the questions we're asked most often:

Where is my order?
Orders are processed within 1 to 3 business days, and most arrive within 7 to 12 days of being placed. You'll receive a tracking link by email as soon as your order ships, and you can check your order status at any time by signing in to your account. Tracking can take 2 to 3 business days to show its first update. If your order hasn't arrived within 12 days, email us with your order number and we'll chase it with the carrier.

I'd like a refund.
You have 30 days from delivery to request a refund for any reason. Email us with your order number and we'll reply with the next steps. Please don't send anything back before contacting us, as we can't always match unannounced packages to an order.

Something arrived damaged, faulty or wrong.
Email us a photo and your order number within 30 days of delivery and we'll send a replacement or a full refund, at no cost to you.

Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us as soon as possible and we'll update or cancel it and refund you in full. Once an order has shipped it can't be changed, but our 30-day guarantee still applies.

I entered the wrong shipping address.
Email us right after ordering. If your order hasn't shipped, we'll update the address for you.

When you'll hear back

Within one business day for almost every message, and always within two. If you haven't heard from us by then, please check your spam or junk folder before writing again, in case our reply landed there.

Business details

Trading name: Roavo
Legal name: Vanguard Essentials LLC
Mailing address (correspondence only, not a returns address): 30 N Gould St, Ste R, Sheridan, WY 82801, United States

Please don't send returns to this address. If we need an item back, we'll email you the correct return address.

Questions about an order, a product or a refund? Send us a message using the form below, or email us directly. A real person reads every message and replies within one business day.

Email: support@shoproavo.com
Phone: [ADD PHONE NUMBER]

We answer messages Monday to Friday, excluding US federal holidays. Messages sent on weekends or holidays are answered on the next business day.

To help us reply faster

Please include:

  • Your order number (it starts with # and is in your order confirmation email).
  • The email address you used to place the order.
  • A short description of the problem.
  • A photo, if an item arrived damaged, faulty or not as described.

You might not need to write in

Here are the questions we're asked most often:

Where is my order?
Orders are processed within 1 to 3 business days, and most arrive within 7 to 12 days of being placed. You'll receive a tracking link by email as soon as your order ships, and you can check your order status at any time by signing in to your account. Tracking can take 2 to 3 business days to show its first update. If your order hasn't arrived within 12 days, email us with your order number and we'll chase it with the carrier.

I'd like a refund.
You have 30 days from delivery to request a refund for any reason. Email us with your order number and we'll reply with the next steps. Please don't send anything back before contacting us, as we can't always match unannounced packages to an order.

Something arrived damaged, faulty or wrong.
Email us a photo and your order number within 30 days of delivery and we'll send a replacement or a full refund, at no cost to you.

Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us as soon as possible and we'll update or cancel it and refund you in full. Once an order has shipped it can't be changed, but our 30-day guarantee still applies.

I entered the wrong shipping address.
Email us right after ordering. If your order hasn't shipped, we'll update the address for you.

When you'll hear back

Within one business day for almost every message, and always within two. If you haven't heard from us by then, please check your spam or junk folder before writing again, in case our reply landed there.

Business details

Trading name: Roavo
Legal name: Vanguard Essentials LLC
Mailing address (correspondence only, not a returns address): 30 N Gould St, Ste R, Sheridan, WY 82801, United States

Please don't send returns to this address. If we need an item back, we'll email you the correct return address.