Shipping policy

Last updated: October 8, 2026

Free US shipping

Shipping is free on every order to any address in the 50 US states, with no minimum spend and no handling fees.

Where we ship

We currently ship to addresses in the 50 US states only. We don't ship internationally, to US territories, or to APO/FPO addresses at this time.

How long it takes

Order processing: 1 to 3 business days.
Delivery: most orders arrive within 7 to 12 days of being placed.

Business days are Monday to Friday, excluding US federal holidays. Busy periods such as Black Friday and the December holidays can add a few days, and we'll email you if your order is affected.

If we can't ship your order within the time stated above, we'll email you with a revised shipping date and give you the option to cancel for a full refund.

If you order more than one item, they may arrive in separate packages. You won't be charged extra for this.

Tracking your order

You'll receive an order confirmation email right after you order, and a second email with a tracking link once your order ships. You can also check your order status at any time by signing in to your account. Tracking can take 2 to 3 business days to show its first update, so don't worry if it looks quiet at first.

If your package is late, lost, or damaged

Not arrived within 12 days of ordering? Email us with your order number and we'll chase it with the carrier.
Not arrived within 20 business days of ordering? We'll send a free replacement or give you a full refund, whichever you prefer.
Arrived damaged? Email us a photo within 30 days of delivery and we'll replace it or refund you.

If tracking shows your package as delivered but you can't find it, please check with neighbors and around your property, then email us within 7 days and we'll help investigate with the carrier.

Delivery address

Please check your shipping address carefully at checkout. If you spot a mistake, email us right away and we'll update it if your order hasn't shipped yet. We can't be responsible for orders sent to an incorrect address entered at checkout, but we'll always do our best to help recover them.